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KFC Hldgs to spend RM63m to expand ops
by hlk Wed 21 Mar 2012, 22:51
KFC Holdings (M)Sdn Bhd (KFCH) will spend RM63 million this year to expand its operations locally as well as in India, its Managing Director, Jamaluddin Ali said today.
He said KFCH which has at present 550 outlets throughout the country, will invest another RM45 million this year to open 15 additional outlets, with 10 of it being drive-through.
"For the Indian market, we plan to spend RM18 million this year to add another nine outlets in Mumbai and Pune, bringing the total number to 26 in the country.
"The Indian market is doing well," he told reporters at the KFCH International College here, today.
Earlier, KFCH International College, a member of KFCH, inked a Memorandum Of Understanding (MOU) with Help University on academic and research collaboration.
Jamaluddin said 90 per cent of customers in India preferred the hot and spicy chicken menu, as compared to 40 per cent in Malaysia.
On the attempt by KFCH to improve customer service, he said, the company is in the midst of installing 100 Kiosk Display System (KDS) at its high-traffic outlets in the Klang Valley, Penang and Johor Baharu.
The KDS he said, will cut queuing-time at these outlets, thus providing much better service.
He added that installing the KDS at the KFC outlets, is also an attempt by the company which employs 35,000 staff throughout its operations, to improve Information Technology (IT) capability and hospitality among its frontline members.
Meanwhile, the Chief Executive Officer of KFCH International College Zaiton Ibrahim said, the collaboration with Help University entails the setting up of three twinning programmes in Early Childhood Education, Business Management and Masters in Business Administration (MBA).
"The twinning programmes will allow students to study for their degrees at KFCH International College using Help's curriculum. Upon graduation, degrees will be awarded by Help University," she added.
Also present at the signing ceremony were KFCH Chairman, Kamaruzzaman Abu Kassim and the president of Help University, Datuk Dr Paul Chan Tuck Hoong. -- Bernama
He said KFCH which has at present 550 outlets throughout the country, will invest another RM45 million this year to open 15 additional outlets, with 10 of it being drive-through.
"For the Indian market, we plan to spend RM18 million this year to add another nine outlets in Mumbai and Pune, bringing the total number to 26 in the country.
"The Indian market is doing well," he told reporters at the KFCH International College here, today.
Earlier, KFCH International College, a member of KFCH, inked a Memorandum Of Understanding (MOU) with Help University on academic and research collaboration.
Jamaluddin said 90 per cent of customers in India preferred the hot and spicy chicken menu, as compared to 40 per cent in Malaysia.
On the attempt by KFCH to improve customer service, he said, the company is in the midst of installing 100 Kiosk Display System (KDS) at its high-traffic outlets in the Klang Valley, Penang and Johor Baharu.
The KDS he said, will cut queuing-time at these outlets, thus providing much better service.
He added that installing the KDS at the KFC outlets, is also an attempt by the company which employs 35,000 staff throughout its operations, to improve Information Technology (IT) capability and hospitality among its frontline members.
Meanwhile, the Chief Executive Officer of KFCH International College Zaiton Ibrahim said, the collaboration with Help University entails the setting up of three twinning programmes in Early Childhood Education, Business Management and Masters in Business Administration (MBA).
"The twinning programmes will allow students to study for their degrees at KFCH International College using Help's curriculum. Upon graduation, degrees will be awarded by Help University," she added.
Also present at the signing ceremony were KFCH Chairman, Kamaruzzaman Abu Kassim and the president of Help University, Datuk Dr Paul Chan Tuck Hoong. -- Bernama
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