Hap Seng Star wins Benz service excellence award

KUALA LUMPUR (Apr 25): Hap Seng Star Sdn. Bhd, a subsidiary of
Hap Seng Auto Sdn Bhd, has won the Mercedes-Benz Service
Excellence Award, making it the second year in a row for one of the
leading dealers of Mercedes-Benz vehicles in Malaysia.
The company came out tops from a field of 17 Malaysian authorised
dealers vying for the award.
In a statement Thursday, the company said participants were judged on
three measures, namely the Satisfaction on Overall Service Experience
at Service Centre (DCAA CSI), Percentage Fixed First Visit and
Mystery Shop Technical Audit.
The DCAA CSI was a new key performance index introduced by
Mercedes-Benz Malaysia in the latest edition of the Service Excellence
Award, it said.
Hap Seng Star chief executive Wong Leh Seng, said that one of the
critical factors that contributed to the company’s win was the positive
feedback from its customers.
“We are appreciative of the ‘thumbs-up’ from our customers and their
continued support,” he said.
“Our win also shows that we are committed to ensuring that our
employees have the necessary skills-set and mind-set to provide the
right solutions to our customers. We will continue to invest in recruiting,
developing and retaining talents who are knowledgeable, quick and
courteous,” he added.
Wong said Hap Seng Star intends to leverage on its strong reputation in after-sales service to extend its presence in
Malaysia.
It opened a new Mercedes-Benz Showroom in Balakong, Selangor, as well as a Mercedes-Benz Autohaus Showroom in
Jalan Ipoh, Kuala Lumpur, this year.